Privacy Policy

Last updated: July 2, 2026

This Privacy Policy describes how A Couple of Painters (A Couple of Painters, “we”, “us”, “our”) collects, uses, discloses, and safeguards your personal information when you visit our website (the “Site”) or contact us through it. We are committed to protecting your privacy in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and the Alberta Personal Information Protection Act (PIPA).

1. Who we are

The Site is operated by A Couple of Painters, based in Red Deer, Alberta, Canada. Questions about this policy or your personal information can be directed to us at [email protected].

2. What information we collect

We collect personal information only when you provide it voluntarily — primarily through our contact form. This may include your name, email address, phone number, the service you’re interested in, and the content of your message. Our infrastructure also automatically logs technical information such as a one-way hash of your IP address, your browser’s user-agent string, and the pages you visit.

3. How we use your information

We use your personal information to respond to your inquiries and provide the services you request; to send you information you have expressly asked for; to monitor and improve the Site’s performance and security; and to meet our legal obligations. We do not sell your personal information, and we do not use it for any purpose other than those disclosed here without your consent.

4. Cookies and analytics

Our Site may be delivered through Cloudflare, which uses cookies and similar technologies for security, bot mitigation (Cloudflare Turnstile), and performance. If we enable Google Analytics, it uses cookies to collect aggregated, anonymized information about how visitors use the Site. You can configure your browser to refuse cookies, though some features may not function as intended.

5. Disclosure to third parties

We may share limited personal information with service providers who support our operations (web delivery and bot protection, hosting and backups, email delivery, and analytics). These providers are bound to use your information only for the purposes for which we engaged them. Some are located outside Canada, so your information may be processed in other jurisdictions.

6. Retention

We retain contact form submissions for as long as necessary to respond to your inquiry and for a reasonable period afterward — typically up to 24 months. Log data is retained for a shorter period, typically 30 to 90 days, unless required longer for security investigations.

7. Your rights

Under PIPEDA and Alberta’s PIPA, you have the right to access the personal information we hold about you, request correction of inaccurate information, and withdraw your consent at any time (subject to legal or contractual restrictions). You may also file a complaint with the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Office of the Information and Privacy Commissioner of Alberta (oipc.ab.ca). To exercise any of these rights, contact us at [email protected]; we will respond within 30 days.

8. Security

We use reasonable administrative, technical, and physical safeguards — including encrypted connections (HTTPS), bot protection on form submissions, and limited access to submission records. No method of electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Children

The Site is not directed at children under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above will reflect the most recent changes.

11. Contact us

A Couple of Painters
Red Deer, Alberta, Canada
[email protected]